DINING, BAR, AND ONLINE ORDERING POLICY
Last Updated on September 2, 2026
Welcome to the table at Camp DeForest. This Policy explains how we handle dining, drinks, takeaway purchases and online food orders, including payment, allergies, pickup, cancellations and order problems.
Who and what this Policy covers
This Policy applies to food and beverage services provided by Camp DeForest, LLC ("Camp DeForest," "we," "us" or "our") at 12 Whitney Road, Lincolnville, Maine 04849, including Camp Café, Happy Trails, Lantern Bar and Tiki Scout when operating. It covers overnight guests, visiting customers and people ordering through our website, our authorized ordering pages, third party ordering services, by telephone or in person.
Services, menus, seating, hours and ordering methods depend on the venue and may change. A venue or service is available only when we offer it. Delivery, room service, catering and alcohol takeaway are not included unless expressly offered for the particular order.
How this Policy works with our other terms
This Policy supplements our Reservations Policy and Camp Rules, our Terms of Use, and our Privacy Policy. The general Camp rules continue to govern conduct and use of the property. For food and beverage orders, dining reservations, payment, cancellation, refunds and the dining access described here, this Policy controls over inconsistent general provisions in those documents, subject to applicable law.
Lodging deposits, accommodation cancellation deadlines, room security deposits and lodging no-refund rules do not apply to a separate meal, drink, table reservation or food order. Firepit reservations and other separately booked activities retain their own terms. For a dining event, catering order or prepaid experience, specific booking and cancellation terms disclosed and accepted before purchase govern that booking; they cannot relax food-safety, alcohol-service or accessibility requirements.
Prepared meals and beverages are governed by this Policy even when ordered through a shared Camp Store checkout. Other retail merchandise remains subject to the applicable Camp Store terms. For mixed orders, each set of terms applies to the relevant items. Gift certificates remain subject to their own redemption terms; this Policy does not expand their permitted uses. Applicable dispute-resolution provisions in the Terms of Use remain subject to law; this Policy establishes no separate arbitration or court procedure.
Visiting and dining at Camp
You do not need to stay overnight to use venues open to the public. Dining customers and people collecting orders may enter designated customer areas during the relevant operating or pickup hours without registering as a lodging visitor or being accompanied by an overnight guest. Outside those areas, the Camp rules for lodging visitors and access continue to apply. Dining does not include access to private accommodations, reserved firepits, activities or other facilities that require separate permission or booking.
Follow staff directions, capacity limits and posted safety instructions. Supervise children, respect other customers and our neighbors, and observe the Camp rules on noise, smoking, vaping, pets and property use. The existing quiet period of 10 p.m. to 7 a.m. continues to apply; an advertised opening time does not authorize disruptive noise. No glass containers may be taken to firepits or shared outdoor areas where the Camp rules prohibit them.
Use designated onsite parking and pickup areas. Do not block access, park on neighboring property or use roadside areas as overflow parking. Contact staff if you cannot find a space. Outside food and drinks are be restricted in dining areas, subject to reasonable disability-related modifications and arrangements agreed with staff. The outside-alcohol rules in section 10 apply separately (no outside alcohol is allowed).
We welcome customers with disabilities and provide reasonable modifications and communication assistance as required by law. Service animals are permitted in customer areas as required by law; advance notice or certification is not a condition of entry. Please contact us if you need assistance with seating, access or ordering.
Tables and dining reservations
Seating is subject to availability. A room booking or takeaway order does not reserve a restaurant table. Where dining reservations are offered, please check your confirmation for the date, time, party size and any arrival instructions, and contact us promptly if your plans change. Particular tables or seating areas are not guaranteed unless expressly confirmed.
A deposit, cancellation charge, no-show charge, minimum spend or prepayment applies only if its amount and conditions were disclosed and accepted when the dining reservation was made. This Policy creates no automatic table-reservation fee. Group dining, private functions and catering may require separate arrangements. We may release a table if your party does not arrive and we cannot reach you, subject to any specific arrival or grace-period terms confirmed with your booking.
Menus and dietary needs
Menu descriptions, photographs and availability may change with ingredients and supply. Please tell staff about food allergies, intolerances and other dietary needs before ordering each time you visit. For online orders, call (207) 789-5777 before ordering if you need an allergy-related or medically necessary accommodation. A note entered at checkout is a request, not confirmation that we can meet it; obtain confirmation from our team before relying on the accommodation.
Our kitchens and preparation areas handle milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, soy and sesame, as well as other ingredients that may cause reactions. Shared equipment and preparation areas create a risk of allergen cross-contact. We cannot promise an allergen-free environment or that every dietary request can be accommodated. We will discuss available options and may decline a particular preparation if we cannot meet the request safely. If we cannot provide an agreed accommodation, we will explain the available alternatives and cancel and refund affected unfulfilled items if you do not accept an alternative.
We will not make an ingredient substitution affecting a disclosed allergy or dietary requirement without your agreement. Vegan, vegetarian or gluten-related descriptions do not, by themselves, establish that a dish is free from other allergens. Ask staff for current ingredient information.
Where offered, consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness. Applicable items will be identified through the required menu or other point-of-sale advisory. This general notice does not replace those item-specific disclosures.
Prices and payment
Prices are in U.S. dollars. Applicable taxes and any mandatory charges will be disclosed before you commit to a purchase. Any automatic gratuity or service charge will be identified separately, with its amount or calculation and an accurate explanation of its purpose. An optional tip is your choice. We do not add a surcharge simply because you pay by credit or debit card. Prices may differ by ordering channel where the applicable price is disclosed before purchase.
Use an accepted payment method and authorize only purchases you are entitled to make. Online orders ordinarily require payment at checkout. A temporary authorization may appear before a payment is completed; release and posting times depend on the provider. A payment receipt does not establish that an unavailable item can be supplied. If an error affects an unfulfilled order, we will seek your agreement to a corrected order or cancel and refund the affected purchase; we will not increase an agreed price without your authorization.
Room charging is available only where we offer it and the registered guest or another authorized person approves the purchase. We may verify the name, room and charging authority. Charges are handled under the existing room-account payment arrangements and appear on the account or receipt. Providing a room number alone is not authority to charge that room. Any bar-tab card hold or authorization will be explained when the tab is opened. This Policy does not authorize an undisclosed tip or unrelated charge.
Discounts, loyalty rewards and gift certificates apply only where eligible and accepted by the relevant venue or ordering channel. A lodging promotion does not extend to dining unless the offer expressly says so. Present or enter an eligible offer before payment. Other restrictions follow the applicable offer or certificate terms.
Placing an online order
You must be at least 18 to place an online order or accept these online purchase terms, and at least 21 to order alcohol. Check the venue, items, quantities, options, collection or delivery details, date, time and contact information before submitting. Use a telephone number or email address at which we can reach you about the order. Only the fulfillment methods shown for your order are available.
Orders depend on stock, capacity and our ability to fulfill them safely and lawfully. We may contact you about an unavailable item, a material error or a request we cannot meet. We will obtain your agreement to a material substitution or change; otherwise, we will cancel and refund affected items. If that would materially change the meal or order, you may decline the remaining unfulfilled order for a refund. We may decline fraudulent, duplicate or unlawful orders, but will not retain payment for items we cancel without supplying.
An estimated preparation, collection or delivery time is an estimate, not a guarantee. We will make reasonable efforts to communicate a material delay using your order details. Call us if your plans depend on a particular time. If we cannot fulfill an order, or a substantial delay prevents fulfillment on the agreed basis, the refund provisions below apply.
Collection and delivery
Collect your order at the location and time shown in your confirmation or readiness notice. We may ask for the confirmation, purchaser details or appropriate identification before release. Tell us in advance if someone else will collect an order; alcohol has additional identification and handover requirements. Please check the contents where reasonably practical and tell us promptly if something is missing or incorrect.
If you will be late, call us. We may have to discard food that cannot be held safely or that remains uncollected after the collection period or venue closing. Where the order was correctly prepared and available as agreed, customer lateness or failure to collect does not ordinarily entitle the customer to a refund or free remake. We will consider the circumstances, including delays or errors caused by us. We do not release food that is no longer safe to serve.
After collection or delivery, transport and store food appropriately, follow any handling or reheating instructions, and consume or refrigerate it promptly. This responsibility does not excuse a defect or unsafe condition that existed before handover.
If delivery is offered, provide an accurate address, access instructions and a contactable recipient. Delivery charges and any disclosed restrictions apply to that order. If an independent platform or courier is involved, its applicable service and payment terms also apply to its role. Contact us about food we supplied and the platform about its delivery or payment service; we will reasonably assist with order issues within our control. Using a platform does not remove our legal responsibilities for our food or conduct.
Changes cancellations and refunds
For an urgent change or cancellation, call (207) 789-5777 immediately. Email and checkout notes may not be seen before preparation begins. If we confirm cancellation before preparation starts or order-specific costs are incurred, we will refund the canceled order. Once preparation has begun or the order has been fulfilled, customer-requested changes or cancellations are ordinarily unavailable. Any different advance-order or event deadline must have been disclosed and accepted before purchase.
Tell us promptly, on the day of service, about missing, incorrect, defective or unsafe food, or an order we failed to provide. Keep the order number and relevant details, and provide a photograph if reasonably helpful. Do not consume food you believe is unsafe. We will investigate and provide an appropriate remedy, which may include a replacement you accept or a refund for affected items. The request to report promptly is not a contractual deadline that removes legal rights.
If we cancel an order or cannot supply it, we will refund the unfulfilled items, related tax and attributable mandatory charges. If the whole order is canceled by us, the full amount paid to us for that order, including any tip collected for it, will be refunded. We will not require you to accept store credit instead of a refund due under this Policy. Refunds ordinarily go to the original payment method; for a room charge, we will correct the room account or refund a settled charge as appropriate. Bank and platform processing times may vary.
For a payment collected by a third-party platform, the platform may need to process the refund. We will provide the authorization or assistance required for amounts for which we are responsible. Any separate platform charge is subject to its disclosed terms and applicable law. Weather, utility failures or other disruptions do not entitle us to keep payment for food or services we cancel or do not provide. These food-order remedies do not alter the cancellation terms of a separate lodging, firepit or activity booking.
Alcohol and responsible service
Alcohol is available only through services and in areas permitted by our licence and applicable law. Customers purchasing or consuming alcohol must be at least 21. We may require valid government-issued photographic identification and will refuse a sale or handover when age cannot be established. We will not accept an alcohol order from a minor, supply alcohol to a minor or serve a visibly intoxicated person. We may also decline or stop service for other lawful safety or conduct reasons. Payment or an online age declaration is not a substitute for the required checks.
Camp staff control bar and event alcohol service. Do not supply alcohol to minors, including your own children. Follow staff directions about where drinks may be carried and consumed. Camp-purchased alcohol may be consumed only in designated areas where consumption is permitted under our licence. Outside alcohol remains restricted to private guest rooms or cabins under the Camp rules; it may not be consumed in public dining or other shared areas. Any exceptional event arrangement requires advance written approval and must be lawful under the applicable licence. Staff permission cannot override the law.
Minibars and in-room beverage services, where lawfully offered, remain subject to the accommodation-specific minibar rules. This Policy does not authorize self-service bars, unrestricted access by minors, or carrying an open drink off the licensed premises.
Alcohol for off-premises collection or delivery is available only when expressly offered through an authorized service and permitted under our licensing arrangements. Where supplied under Maine’s on-premises retailer takeaway provisions, it must accompany a qualifying food order and meet applicable container, labeling and receipt requirements. Spirits may be supplied only in the permitted cocktail form under those provisions. The recipient must be at least 21, show acceptable photographic identification at handover and not be visibly intoxicated. Alcohol will not be left unattended. Delivery, if offered, must be made through a legally permitted arrangement.
We may refuse an alcohol handover that fails these requirements. We will cancel and refund alcoholic items not supplied; the treatment of any correctly prepared food is governed by section 9. We may ask a customer engaging in unsafe or disruptive behavior to leave, consistently with applicable law and the Camp rules.
Order communications and assistance
We use order and contact details to process purchases, communicate about readiness, changes or cancellations, resolve problems and meet legal obligations, as described in our Privacy Policy. Ordering and payment providers may also process information under their own applicable privacy terms. Give us only the dietary information reasonably needed for your order. Placing an order does not, by itself, enroll you in optional marketing texts or emails; marketing choices are handled separately.
For urgent order assistance, dietary discussions or accessible ordering support, call (207) 789-5777 during the relevant venue’s operating hours. For non-urgent matters, email hello@campdeforest.com. Please provide your order number, name and contact details; do not send full card details by email. Our mailing and collection address is Camp DeForest, 12 Whitney Road, Lincolnville, Maine 04849, unless your confirmation specifies a different designated collection point onsite.
Legal rights and policy updates
Nothing in this Policy, or an incorporated general disclaimer, removes a right, duty, remedy or liability that cannot lawfully be excluded or limited. In particular, allergy notices, customer responsibilities and alcohol rules do not waive our obligations under food-safety, alcohol-service, accessibility or consumer-protection law. General exclusions, releases, indemnities or damages limits do not negate the order remedies expressly promised here or transfer responsibility for our own unlawful food or beverage service to a customer.
We may update this Policy for future orders and reservations by publishing a revised version and date. The version and specific terms presented when an order or reservation is accepted govern that transaction; later changes do not retrospectively reduce an agreed refund or other right. Applicable law and necessary immediate safety directions still apply. If a provision cannot lawfully be enforced, the remaining provisions continue to apply to the extent permitted by law.